Effective Date: 03 March 2026

Last Updated: 03 March 2026

Introduction

This Privacy Policy describes how Rivoria Creations collects, uses, discloses, and safeguards your personal information when you visit, use, or make a purchase from our website.

SECTION 1 – Information We Collect

We collect personal information including your name, billing and shipping address, email address, phone number, and payment details (processed securely through third-party gateways). We may also automatically collect device information such as IP address, browser type, operating system, and usage data to improve website performance and security.

Email Marketing

With your consent, we may send you promotional emails regarding new products, offers, and updates. You may opt out at any time by contacting us.

SECTION 2 – Consent

By providing personal information to complete a transaction, you consent to its collection and use for that specific purpose. For marketing communications, we obtain explicit consent.

Withdrawal of Consent

You may withdraw your consent at any time by contacting us at info@rivoriacreations.com.

SECTION 3 – Disclosure of Information

We may disclose personal information if required by law, to protect our rights, or if you violate our Terms of Service.

SECTION 4 – Payment Security

We use Razorpay and other secure gateways for processing payments. We do not store credit/debit card details. Payment data is encrypted and processed in accordance with PCI-DSS standards.

SECTION 5 – Third-Party Services

We engage trusted third parties for payment processing, logistics, marketing, and analytics. These providers access information only as necessary to perform their services. Where data is transferred outside your country, appropriate safeguards are implemented.

External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

SECTION 6 – Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

SECTION 7 – Cookies

We use essential, analytics, and marketing cookies to maintain sessions and improve website performance. You may disable cookies through your browser settings, though some features may not function properly.

SECTION 8 – Age of Consent

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental consent.

SECTION 9 – Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements. Order-related information may be retained for a minimum of 7 years for tax and accounting compliance.

SECTION 10 – Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict processing, withdraw consent, or lodge a complaint with a data protection authority.

SECTION 11 – Legal Basis for Processing

We process personal data based on contractual necessity, legal obligations, legitimate business interests, and consent for marketing.

SECTION 12 – Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be reflected on this page.

Grievance Officer (India – DPDP Act Compliance)

Grievance Officer: [Insert Name]
Email: info@rivoriacreations.com

We will respond to grievances within 7 working days.

Contact Information

For access, correction, deletion, complaints, or further information, contact
info@rivoriacreations.com with the subject line 'Privacy Compliance Request'